Every stakeholder in the creation of new buildings and infrastructure projects needs the final product to be built with high quality and safety. Construction quality and safety standards continue to be tightened to require better focus on the output, and scrutiny of subcontractors’ work as a means to uphold quality standards will only increase. In this blog we discuss what is quality assurance in building construction, and how subcontractors can improve quality outcomes in projects using new processes, supported by construction technology.
Understanding Quality Assurance in Building Construction
Several factors can contribute to inconsistent project quality in building construction.
- Project management: One major cause is poor construction project planning and management. Without a well-structured plan, projects can easily deviate from their intended path, leading to subpar outcomes.
- Standardised procedures: Lack of standardised procedures and protocols is another common issue in the construction industry. When there are no clear guidelines for crews and subcontractors to follow, the quality of work can vary significantly from one project to another, even within the same organisation.
- Inadequate training: The training and skills of the workforce also play a significant role in compromising quality. Workers who are not adequately trained may lack the necessary skills to perform their tasks to the required standard.
- Poor communication: Insufficient communication among head contractors and specialty subcontractors can lead to misunderstandings and errors, further impacting the quality of the project. Additionally, the use of substandard materials and equipment can result in a final product that fails to meet quality standards, leading to potential safety hazards and increased costs for rework.
Key Elements of an Effective Quality Assurance Program
A robust QA program is vital for ensuring consistent quality in building construction.
- Clear quality standards: The first step is establishing clear quality standards and objectives. These standards should be well-defined and communicated to all stakeholders and subcontractord to ensure everyone is working towards the same goals.
- Creating quality assurance plans and processes: Comprehensive QA plans and checklists is another critical element. These tools help ensure that all necessary steps are taken to meet quality standards. Utilising custom forms, such as those available in quality construction management software, can streamline this process.
- Implementing the quality assurance plan: Ensuring that work is actually done to the quality assurance plan and its standardised procedures and protocols is essential for maintaining consistency. Using the communication tools of construction management software to reinforce and remind all team members of these procedures ensures that everyone is on the same page.
- Records and accountability: Proper documentation and record-keeping are also crucial components of a QA program. A digital site diary, for example, can provide a detailed record of daily activities as photos, marked up PDFs or text, which helps to track compliance with quality standards and identify areas for improvement – a critical component of construction quality control.
Strategies for Implementing Quality Assurance in Construction Projects
Effective quality assurance implementation begins with thorough project planning and risk assessment. By identifying potential risks early on, steps can be taken to improve construction quality and reduce issues before they impact the project.
Investing in training and development for the workforce is another key strategy. Well-trained workers are more likely to produce high-quality work, reducing the need for rework and ensuring consistent quality management.
Utilising technology can significantly enhance QA management. Tools like the Site Diary in Neo allow for real-time tracking and documentation of site activities, ensuring adherence to quality standards and providing valuable data for continuous improvement.
Benefits of Robust Quality Assurance Practices
Implementing robust QA practices in the construction industry offers numerous benefits. Improved project consistency and reliability are among the most significant advantages. When QA processes are followed, construction projects are more likely to be completed on time, within budget, and to the required quality standards.
Enhanced reputation and client satisfaction are also key benefits. Clients are more likely to trust and return to companies that consistently deliver high-quality construction outcomes.
Reduction in rework and associated costs is another important advantage. By preventing defects and ensuring quality from the outset, the need for costly rework is minimised, leading to significant cost savings.
Finally, increased efficiency and productivity on construction sites can be achieved through effective QA practices. With clear standards, comprehensive plans, and thorough documentation, project managers and workers can perform their tasks more efficiently, resulting in smoother project execution.
Quality assurance in building construction is essential for ensuring consistent project quality and achieving successful outcomes. By understanding the importance of QA, identifying common challenges, and implementing effective strategies, construction companies can enhance their project management processes and deliver superior results. Investing in robust QA practices, supported by appropriate construction technology, not only improves project outcomes but also enhances client satisfaction, reduces costs, and boosts overall productivity. For subcontractors and construction managers looking to improve their operations, adopting comprehensive QA programs and leveraging technology like construction management software is a crucial step towards achieving excellence in building construction.
